1. General Principle
Rapid Linker provides customized business services. Refund eligibility therefore depends on the stage of the work, resources already committed, third-party costs incurred and the specific terms agreed for the service.
This policy should be read together with any quotation, invoice, proposal, service agreement or other written terms provided for the specific engagement.
2. Cancellation Before Work Begins
If a client requests cancellation before substantive work has started and before non-refundable third-party costs have been committed, a full or partial refund may be available depending on the circumstances of the engagement.
3. Cancellation After Work Has Started
Once work has started, fees relating to work already completed, time already spent, resources committed or deliverables already produced are generally non-refundable.
Where a project is cancelled partway through, Rapid Linker may calculate the value of completed work and reasonable committed costs before determining whether any unused balance is refundable.
4. Third-Party Costs
Payments made to third-party providers, platforms, software vendors, advertising networks, hosting providers, marketplaces or other external services may be non-refundable if Rapid Linker cannot recover those charges.
Any refundable amount will normally exclude non-recoverable third-party costs already incurred for the client’s project or service.
5. Recurring or Ongoing Services
For recurring services, a client may request cancellation in accordance with the agreed notice period or billing terms. Cancellation normally prevents future billing after the applicable notice period but does not automatically create a refund for services already delivered during the current billing period.
6. Completed Deliverables
Where a deliverable has been substantially completed, supplied, published, configured or transferred to the client, the related payment will normally be non-refundable unless Rapid Linker agrees otherwise in writing or applicable law requires a different outcome.
7. Service Dissatisfaction
If a client believes an agreed service has not been delivered according to the defined scope, the client should contact Rapid Linker promptly with the relevant details. We will review the issue and, where appropriate, may correct the work, complete an outstanding agreed item or consider another reasonable resolution.
A refund is not automatically due because a client did not achieve a desired business outcome where that outcome was not guaranteed under the agreed service.
8. How to Request Cancellation or a Refund Review
Cancellation or refund review requests should include the client name, relevant service or project, invoice or payment information where available and the reason for the request.
Requests can be submitted through the Rapid Linker contact page. We may request additional information where reasonably necessary to review the request.
Contact Rapid Linker9. Processing Approved Refunds
If a refund is approved, it will normally be processed using an appropriate payment method. Processing time may depend on the payment provider, bank or financial institution involved.
10. Changes to This Policy
Rapid Linker may update this Refund & Cancellation Policy as services, commercial practices or applicable requirements change. The effective date shown on this page will reflect the latest material revision.